Shipping policy

SHIPPING

We offer free UK shipping on all orders, no minimum spend. 

Who do we ship with? 

We have partnered with Amazon Multichannel Fulfillment to provide a fast and reliable shipping service. 

How long will it take?

Your order should arrive to you within 2-4 working days. 

You will be notified by email once your order has shipped and you will receive tracking information. 

If your order has not arrived after 5 working days, please contact us on alexandra@robinandroobaby.com for help. 

Important Information

We are unable to redirect orders once items have been dispatched.

Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation.

RETURNS

At Robin and Roo Baby, we understand that sometimes a product is not quite right and you may wish to have a refund or exchange.

How to return your purchase

If you would like to return an item, please complete the below returns form within 14 days of your purchase. We will give you further instructions on how to make the return. 

The customer is responsible for the payment of postage for returns, unless they are faulty or there is a shipment error. 

All items must be returned in the condition that you received it, with all tags still attached and product packaging included where applicable. Securely package the item to avoid damage during return - if possible, please use the original packaging. Once we have been in touch about the return, we will provide you with a return mailing label. Affix the personalised return mailing label securely to the package, covering up any previous delivery address and barcode without overlapping any adjacent side.

Please send the parcel from your nearest post office or via the delivery method of your choice. If the value of the items you’re returning is more than £20.00, it's recommended that you use a trackable return method. Please ask for and keep proof of postage. Posting is your responsibility and if the package is lost we will be unable to refund you for the item.

You will receive an email confirming that we have received your return and that you have been credited. Please allow between 3 and 10 working days for your bank to complete the transaction, depending on their processing time. This can vary between card issuers.

Any discounts applied to an order, reliant on a specific spend amount, will be deducted from the refund automatically when it is processed.

Late Returns

Returns for a refund should arrive back with us within 30 days of your order being delivered, for returns received outside of this timeframe, store credit will be issued in the form of a gift card within 6 weeks of purchase. If a product is returned outside of the 6 week period, we cannot offer a gift card. No returns will be accepted outside of the 6 week period.

Receiving a refund

Your refund will be credited to match the original method of payment.

Exchange

If you wish to exchange your purchase, please complete the below returns form and we will arrange this. 

Faulty goods

Goods are classified as faulty if they are received damaged. Please note that damaged items as a result of wear and tear are not considered to be faulty. Please contact us on the below form within 14 working days of receiving your order if your item has been delivered in a faulty state, with photos/videos of the fault.  Unfortunately we are unable to proceed with a claim if photographic/video evidence is not received.  Queries placed outside of this timeframe may not qualify for a refund. If we do receive notification within this time frame, we will process an exchange for any faulty item received and if we have no replacement stock, you will receive a full refund.

Please read our full terms and conditions in full before making a purchase with Robin and Roo Baby.